Privacy Policy

Last Updated: [1-SEPT-2025]

Bike The Moment (“we”, “our”, “us”) operates the website store.bikethemoment.com (the “Site”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

When you use our Site, we may collect the following types of information:

Personal details such as your name, email address, phone number, and billing/shipping address.
Payment information (processed securely by third-party providers such as Stripe, PayPal).
Order history and communication records.
Technical data such as cookies, IP address, browser type, and browsing behavior.

2. How We Use Your Information

We use your information for purposes including:

Processing and fulfilling your orders.
Providing customer support and responding to inquiries.
Sending order confirmations, updates, or service-related notifications.
Marketing communications (only with your consent).
Improving our products, services, and website functionality.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

Payment processors (e.g., Stripe, PayPal).
Delivery and logistics providers.
Service providers who help us operate our website and business.
Legal authorities when required by law.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

Improve site functionality and user experience.
Analyze site traffic and performance.
Deliver personalized ads (e.g., through Facebook Pixel or Google Analytics).
You may adjust your browser settings to reject cookies, but this may affect site performance.

5. Your Rights

You have the right to:

Access, correct, or update your personal data.
Request deletion of your data, subject to legal obligations.
Opt out of receiving marketing communications.
To exercise these rights, please contact us at the email address provided below.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including SSL encryption and restricted access. However, no system is completely secure, and we cannot guarantee 100% security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Bike The Moment
Email: hughes@bikethemoment.com
Address: Unit A6, 12/f, Mai Hing Industrial Building Block A, 16-18 Hing Yip Street, Kwun Tong, Hong Kong